Frequently Asked Questions About PACS

Q: What is PACS?

A: PACS stands for Picture Archiving Communication System. John C. Lincoln's PACS allows clinical offices and hospitals access to their patient's diagnostic reports and imaging over the Internet.

Q: Is my computer fast enough to run PACS?

A: Having the latest in computer technology is unnecessary when accessing reports. However, to view images, it is recommended that your computer at least meet these minimum hardware and software requirements (PDF).

Q: Am I eligible to receive access to PACS?

A: Physicians and clinical staff members who have patients at John C. Lincoln for diagnostic imaging qualify to get access.

Q: How do I get access to PACS?

A: If you meet the eligibility requirements, you can request access. If approved, access to John C. Lincoln's PACS is generally sent out with a notification from the PACS Administration Group.

Q: My login doesn't work. How do I get in?

A: A Synapse account can only be locked for one of two reasons: 1.) Either the user has incorrectly entered his or her password more than three times in a row, or 2.) the account is over the 90-day limit. Call the John C. Lincoln Helpdesk at 602-870-6060 ext. 1442 to have an account representative unlock your account.