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For Our Patients

Appointments

Patients are seen by appointment. Same-day appointments are available for individuals with urgent medical needs. Routine physical exams are scheduled several weeks in advance.

Please bring your insurance information with you and plan to arrive about 15 minutes early for your appointment to complete necessary paperwork. We make every effort to stay on time, and appreciate your patience should an emergency arise that puts us behind schedule.

If you are unable to keep your appointment, we ask that you call to cancel or reschedule at least 24 hours in advance.

To make a new appointment or change or cancel an existing appointment, call 602-485-7401.

Insurance and Payments

Our office maintains relationships with several insurance companies, managed care organizations, primary physicians' organizations, and various other payers. We will be glad to file your insurance claims for you. However, we encourage you to become familiar with your benefits and their limitations, as each organization has its own set of requirements regarding payment. We also ask that you be prepared to pay your insurance co-payment, deductible or any non-covered expenses at the time of service.

Our fees for services may vary depending on the nature of the illness and the need for medical supplies and other treatment. Laboratory fees are based on the cost of materials and supplies as well as the staff time necessary to administer the service. Our fees are competitive with those charged by other family practitioners in the area.

To help contain the ever-escalating expense of quality health care, we ask our patients to assist us by maintaining a current account balance.

For questions regarding billing, call 602-485-7421.

Prescriptions

Requests for prescriptions are handled from 7:00 a.m. - 5:00 p.m., Monday through Friday. If you need a refill, call your pharmacy and have them fax a refill request to us at 602-485-7450. Please allow at least 72 hours to complete your refill.

Referrals and Prior Authorizations

Many managed care plans require a written referral or prior authorization for specialists, X-rays, lab procedures or other medical care outside our office. Our referral department can help you meet the requirements of your plan.

If you need a referral or authorization, please call 602-485-7435 and allow 10 working days for your request to be completed.