John C. Lincoln Employee Satisfaction Ranks in Nation's Top 3 Percent

Employee satisfaction this year at John C. Lincoln's hospitals and other health care facilities is higher than 97 percent of the hospitals and health care organizations throughout the United States surveyed by one of the nation's premiere employee opinion survey research organizations.

The 2007 survey by Morehead Associates showed that John C. Lincoln co-worker job satisfaction has risen significantly since last year's survey — which was so good that Morehead statisticians tabulated the 2006 results twice to be sure they were accurate.

More than 76 percent of John C. Lincoln clinical, professional and support services personnel completed the comprehensive and anonymous surveys, which evaluated their perceptions of the Health Network, management, job significance and their co-workers.

"High levels of job satisfaction are critically important for employee retention and ultimately impact employee engagement with their work, which means higher levels of patient care quality and patient satisfaction," says John C. Lincoln Human Resources Vice President Dale Spartz.

"With the challenges we face due to nationwide staff shortages and competition, high employee retention is a key strategy to minimize staff vacancies.

"We put a lot of creative energy and effort into recruiting the clinical and technical people we need to provide excellent patient care," Spartz added, "but if we don't retain those people we've recruited, we're defeating our best efforts.

"That's why we believe it's so important to establish, maintain and continue to improve a workplace in which people want to continue to give their best effort," he said.

The employee opinions tabulated in the Morehead survey echo the recent ranking of John C. Lincoln Health Network as one of the seven best workplaces in the Phoenix area by the Best Places to Work in the Valley of the Sun.

Founded in 1979, Morehead Associates specializes in employee opinion survey research that drives organization performance. Its surveys of thousands of employees at hundreds of hospitals and health care facilities across America are confidential communications that corporations use as tools to help breed better business practices.

Goals of the surveys include:

  • Evaluate employee perceptions.
  • Identify organizational issues for improvement.
  • Guide action planning and improvement.
  • Strengthen organization-wide communication.

This year's scores putting John C. Lincoln into Morehead's 97th percentile is significant because Morehead's clients — against whom John C. Lincoln is ranked — include health care facilities like New York University Medical Center, the UCLA Hospital System and Yale New Haven Health.

Morehead's other clients include 25 percent of U.S. News & World Report's "100 Best Hospitals" and 20 percent of America's Magnet nursing facilities, where the American Nurses Association ranks patient care in the nation's top 3 percent.

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