Health Care Quality Scores Now Available to the Public

Information about patients' experience of quality care at John C. Lincoln Hospitals is now available to the public.

On Friday, March 28, the Hospital Quality Alliance unveiled Hospital Compare, a tool that enables consumers to see how well hospitals in their area care for all their adult patients with certain medical conditions.

Visitors can see how often hospitals have provided recommended treatment for heart attack, heart failure, pneumonia and surgery, as well as information about hospitals' death (mortality) rates for heart attack and heart failure.

The performance ratings come from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys, which John C. Lincoln has been using since October 2006.

HCAHPS surveys ask patients how often different aspects of care were provided — from the nursing care to the cleanliness of rooms to how often a doctor carefully listened to them.

Results are then compared to results from hospitals across the nation. While data on the site are between 10 to 18 months old, they provide consumers with valuable information in which to compare hospitals.

At John C. Lincoln, understanding our patients' experience of their hospital care is key to improving our performance. Our efforts have resulted in better-than-average scores, overall, compared with all hospitals.

Our hospitals will continue to use the information from the HCAHPS survey to evaluate the care we provide and find ways to ensure we are addressing all of our patients' care needs.

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