Media Policies

Media Clearance

Before visiting any of our campuses, John C. Lincoln Health Network's public relations team asks that all media representatives request clearance to do so.

For media-specific parking information, visit the Media Relations section's maps page.

Members of the media can reach the public relations team by phone or email as follows:

Media cell phone: 602-206-9672


To contact the public relations team during normal business hours, please call the media cell phone. If the media cell phone does not answer after hours, weekends and holidays, of in the event of urgent media requests, please call the media pager.

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HIPAA Rules for Release of Patient Information

Since the passage of the federal Healthcare Insurance Portability and Accountability Act (HIPAA) in 2004, hospitals have extreme limitations with regard to the release of patient information. Those limits became even more restricted with passage of HITECH, federal legislation that significantly increased the security, violation reporting requirements and penalty provisions of HIPAA.

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Requirements for Acknowledging a Patient's Presence in a Medical Facility

The inquiring reporter must have the patient's full name when requesting information or an interview. Hospital officials cannot give out protected patient information — anything that would identify the patient — without the patient's permission. We cannot confirm patient names; hospital officials cannot access patient medical information without a legally authorized reason. Without a patient's correct full first and last name, no information — not even his or her condition — can be released.

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Interviewing Patients

If the patient's medical team agrees that the patient is physically able to participate in an interview, and the patient is willing, the hospital's media relations team will facilitate the interview if an appropriate location is available.

If the patient is in a double room, cannot be moved and the interview would negatively impact the second patient, the interview will be delayed until an appropriate venue can be identified.

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How To Learn the Condition of a Patient

When a patient has been brought to to one of our hospitals following an accident, shooting, explosion or other event, the condition of the patient can be released if a patient's full first and last names are provided. Due to HIPAA rules, only a one-word description of the condition of the patient can be released.

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Conditions Defined

The following are the patient conditions as defined and approved by the American Hospital Association (AHA). These are the conditions that are released by John C. Lincoln Hospitals to the public and media to meet HIPAA regulations. A one-word condition report can be released only if the request specifies a patient by name AND the patient had agreed to a listing in the hospital directory:

  • Undetermined: Patient is in the Emergency Department or awaiting physician assessment.
  • Good: Vital signs are normal. Patient is conscious and comfortable. Excellent indicators.
  • Fair: Vitals are stable within normal limits. Patient is conscious. Favorable indicators.
  • Serious: Vital signs may be unstable and not within normal limits. Patient is acutely ill. Questionable indicators.
  • Critical: Vital signs are unstable and not within normal limits. Patient may be unconscious. Unfavorable indicators.

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