Video: A Guide to Your Stay at John C. Lincoln Hospitals

Introduced by Rhonda Forsyth, president and CEO of John C. Lincoln Health Network

Patient Orientation Video

Thank you for choosing John C. Lincoln Hospitals for your care. True to the legacy we've proudly inherited, our mission is to assist each person entrusted to our care to enjoy the fullest gift of health possible, and to work with others to build a community where a helping hand is available. We believe in the unique value of each individual person we serve.

Hospitals are unfamiliar environments — and being a patient can sometimes be unsettling. This video provides useful information about your stay with John C. Lincoln.

We are honored to serve and partner with you to meet your health care needs. Together, as partners, we can work with you toward a speedy and safe recovery.

Checking In

Your admission to our hospital may start in the emergency or admissions department. One of the first things we do is put an identification armband on your wrist. We ask you to check the armband to make sure your name, date of birth and all information listed on the armband is correct. You will then be asked to sign your initials to approve the armband. This is the beginning of our partnership.

Our staff will check your ID band frequently during your stay to make sure the medications and treatments they have in hand are for you. Feel free to offer your armband to be checked.

Getting to Know You

You'll be asked many questions by several people during your stay in the hospital. Sometimes the same questions may be asked more than once, to double-check information. To assure that you receive the best care possible, we encourage you to be an active participant in your health care.

Some of the things we need to know are:

  • Your complete medical history.
  • Your present condition, as well as you can describe it.
  • Past hospitalizations, illnesses and surgeries.
  • All medications you're taking, including prescribed medications, over-the-counter medications and herbal medications. And, the last date and time you took medications before you came to the hospital.
  • Any special needs that you have and any other information about your health, and your personal health care that you may have.

Making Connections

With your permission, a family member or friend can become more involved in your care. If you're staying at John C. Lincoln North Mountain Hospital, this person is referred to as a Patient Advocate Liaison (or PAL). If you're staying at John C. Lincoln Deer Valley Hospital, please ask a family member or friend to help you and let your nursing staff know who you have designated as your advocate.

Through your designee, you'll receive greater emotional and physical support, and your family will be more involved in discussions and education related to your care. Ask your nurse for more information.

When in Doubt, Ask

Many sights and sounds in the hospital are unfamiliar. We encourage you to ask questions and to speak up at any time. If you do not understand the treatment planned for you — or if you do not understand the role you play in the success of that treatment — tell someone.

Speak with the nurse taking care of you. The clinical director of your hospital unit can also address your concerns.

If the medications you are taking look different from what you are used to taking at home ask why.

When you're being given a test, ask your physician what the test is for and ask to know the results.

We value your input and welcome any questions you have about your care.

And for those times when you may not feel up to asking questions — or when you may be having a difficult time understanding or remembering the answers — your designee can help maintain communication between your physician and our staff.

Getting Out of Bed

While in the hospital it is important that you call for assistance when getting out of bed. You may feel weak because of your condition or medications. You may have equipment that stays connected when you get out of bed.

Call for help when you need to get out of bed, or up from a chair; discuss with your nurse when it might be safe for you to get up alone.

These situations may put you at risk for falling, so we ask you to:

  • Use the Call light and we will help you get out of bed.
  • Move slowly.
  • Keep your eye glasses near.
  • Wear non-skid slippers.

Staying Safe

Hand hygiene is important for everyone, as one of the best ways to avoid spreading infections at any time. But it's especially true in the hospital.

You'll notice members of your health care team frequently cleaning their hands by washing or using hand sanitizer. We encourage you and your visitors to also clean your hands frequently while in the hospital, especially before leaving your room.

And as an extra precaution, we also ask that you not visit our cafeteria, gift shop and coffee shop during your time with us ? to protect you and others from the transmission of infections during your stay.

To speed your recovery, your health care team will develop a plan of care with you.

Caring for You

We will assist and encourage you to:

  • Turn and change your position frequently to protect your skin. We will help you if you are unable to turn by yourself.
  • Cough and take deep breaths to keep your lungs clear.
  • Gradually increase your mobility to increase your strength and circulation. We will assist you to safely get out of bed and to walk.
  • Follow the diet your doctor has ordered for you.

Going Home

When it's time for you to go home, you'll be prepared for discharge with instructions about your medications, when to call the doctor, when you should schedule your next doctor's appointment and when you should resume regular activities and needed treatments.

Many of our patients require more than simple discharge instructions to fully recover from an illness or surgery. These needs may include additional medical equipment and care at home, referral to a skilled nursing facility, an inpatient rehabilitation unit or hospice care.

For this reason, our case managers and social workers will work with your physicians and nurses to create a plan for your health needs after you leave the hospital. They also will work with your insurance company to give you options and authorizations for additional care and resources, as well as assistance in options to meet needs not covered by insurance.

When you are discharged, be sure to ask for an In Case of Emergency card (I.C.E.) from John C. Lincoln Hospitals. Fill out the I.C.E. card and put it in a wallet, purse or backpack, so in an emergency, paramedics and caregivers will know your physician's name, emergency contacts, your allergies and the medicines you?re taking.

At John C. Lincoln Hospitals we consider it an honor to partner with you to meet your health care needs.