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The Care Connection

The Care Connection program was developed at John C. Lincoln Deer Valley Hospital in hopes that you, our patient, will be comforted by having a loved one with you during your hospitalization. Care Connection is a program that allows a designated friend or family member, of your choosing, the opportunity to become more involved in your care. Families (or significant others) are usually the patient?s main source of support, and this program allows your loved ones to be with you for longer periods of time, while you are in the hospital.

As a result, you receive greater emotional and physical support, and your family will be more involved in discussions, education and decisions related to your care.

What Does a Care Connection Partner Do?

Duties of a Care Connection Partner may include, but are not limited to:

  • Going with you to tests and treatments.
  • Keeping family and friends informed of your progress.
  • Assisting with menu selection and eating or feeding.
  • Reading to, or writing letters for you.
  • Providing comfort measures, such as back/foot rubs, manicures, music, or relaxation tapes.
  • Assisting with personal care such as bathing, grooming and oral care.
  • Assisting with walking in hall or bathroom visits depending on your ability and safety as allowed by your nursing staff.
  • Helping plan your discharge and after care.

What If My Care Connection Partner Doesn't Feel Comfortable Doing All the Tasks?

Your Care Connection Partner should be focused on helping you have a positive experience during your hospital stay. Their role will be determined by your physical and emotional needs.

How Can This Program Benefit a Patient?

The program not only benefits the patient, but also provides a better standard of care with the combined efforts of the patient, Care Connection Partner and health care team. Your Partner can help with:

Emotional Support: By providing you with encouragement, reassurance, and by reporting to the health care team any abnormal changes in your mood, mental status or medical condition.

Advocacy: Respects and communicates your wishes, acts on your behalf, updates family and friends, and manages visitors. He/she also clarifies questions that you have of the doctors, nurses or other caregivers regarding test results, treatments, and diagnosis.

Companionship: Having a familiar face at your bedside often helps ease anxiety and provides distraction from discomforts and boredom generally associated with hospitalization. Your Care Connection Partner provides direct support for you at a time when you need it most, which can be a very rewarding experience for both of you.

Discharge Planning: By working as a team while in the hospital, your Care Connection Partner can continue to help with your healing process after your discharge, by performing some of the tasks you might have difficulty doing alone.

Who Can Participate? How Do I Choose My Care Connection Partner?

At John C. Lincoln, all our patients can participate in the Care Connection program. When choosing your Partner, you should be comfortable with having him/her at your bedside and knowing that education and information regarding your care will be shared with them.

Your Care Connection Partner will receive a badge to wear while you?re in our care that shows the health care team that they are your advocate. They?ll also receive an employee discount on food in our cafeteria while wearing their Care Connection badge.

How Do I Sign Up or Get More Information About This Program?

An Admitting Representative or Unit Nurse will give you more specific information about the program and tasks involved.