Insurance Billing and Payment

John C. Lincoln Health Network bills primary and secondary insurance carriers, so it's important to keep us informed of your health insurance plans. If you are a Medicare patient, include any supplemental insurance policies as well.

We accept cash, checks, money orders and all major credit cards.

If you participate in an insurance plan, we will bill your insurance provider and collect for the covered services. John C. Lincoln Health Network expects payment from your insurance company within 30 days. You will be responsible for deductibles, copayments and other charges not covered by your insurance.

If we don't receive payment from an insurance company or Workers' Compensation carrier, you will be responsible for the balance.

For insurance policy questions about specific covered or non-covered charges, contact your insurance carrier. To speak to one of our customer service representatives, call 888-288-7972.

Payment Policy

The patient or responsible party is financially responsible to pay for services provided. Depending on previous verification of insurance benefits; or arrangements with the hospital, payment is expected at the time of service. Deductibles and co-payments will be collected at the time of service.


Medicare cannot be billed as the primary insurance if:

  • You or your spouse is working and covered by a group health plan for employees.
  • You were involved in an automobile accident.
  • You were injured and another party could be liable for your injury.

Medicare can be billed for the balance that the primary insurance does not pay.

Medicare Supplemental Insurance

John C. Lincoln Health Network will bill your supplemental insurance for any portion of the bill that Medicare does not pay. Remember that there may be services not covered by Medicare or your supplemental insurance. If this is a possibility, check with your physician office. If your supplemental insurance doesn't pay the balance in full, call them for an explanation.

Blue Cross Blue Shield

Contact Blue Cross Blue Shield directly if you have questions about their prior authorization requirements as this needs completion before treatment.

John C. Lincoln Health Network is responsible to bill your Blue Cross Blue Shield plan directly. If your coverage requires you to pay deductibles and co-insurance, be prepared to pay this within 30 days of the Blue Cross payment. Unpaid balances will be your responsibility.

Commercial Managed Care

John C. Lincoln Health Network will bill the individual, group, self-insured, health maintenance organizations (HMOs), preferred provider organizations (PPOs) and CHAMPUS plans.

Medicaid Managed Care

If you have AHCCCS coverage (Medicaid in other states) Patient Financial Services will bill the plan for you. If you have additional coverage, AHCCCS/Medicaid will not pay until the other insurer has paid or denied payment. It is very important to keep us informed of your supplemental insurance policies.

For patients of John C. Lincoln Health Network with a need for this type of assistance, there are representatives on site to assist you with the application process.

John C. Lincoln North Mountain Hospital contact 602-870-6060 ext 1614 for inpatient services; and outpatient services contact 602-870-6060 ext 1281 for services.

John C. Lincoln Deer Valley Hospital and Sonoran Health and Emergency Center contact 623-879-5317 for all services.

Auto Accidents

If services are related to an auto accident, we will need your auto insurance coverage information as they are the first payer responsible for the claim. This can be provided at the time of service or contact our Patient Financial Services office.

You are responsible for filing accident report with your auto insurance company. Any balances not covered are your responsibility to pay.

Workers' Compensation

If you are injured at work, John C. Lincoln Health Network will bill Workers' Compensation. The bill will be sent to your employer or to your employer's Workers' Compensation carrier. Make sure your employer completes an accident claim and the appropriate Workers' Compensation papers to ensure prompt payment.